Due to the COVID-19 pandemic, we only accept translation requests online. Once completed, all translations will be mailed. Our Commissioners for Oaths do not accept in-person appointments.

EISA provides support services to assist with newcomers' settlement. EISA's support services include document translation, interpretation, oaths administration, and document true copy notarization.

As a part of our settlement services, EISA provides Support Services to make it is easier for newcomers and refugees to access services available to them, so they can have a smoother settlement or resettlement journey. Our Support Services include:


Translation Services

We now make our Translation Services available to more community members by combining the resources of the Language Bank Program and the Newcomer Community Integration Project (NCIP). Whenever you need a translation to support your application, you can rely on our well-established Translation Services. Our translation supports a wide range of applications, from an Albertan driver’s license or an IQAS assessment, from an education program to an employment opportunity.

What kind of translation do we provide?

Before placing a translation request with us, please contact the organization that will receive your translation and learn about the translation requirement. If an organization requires a translation attached with an affidavit signed by the translator, you can use our translation.

However, if an organization requires a Certified Translator to sign off for the translation, you will have to find a Certified Translator.

If you are not sure about the translation requirement, please feel free to contact us, and we can help you confirm it.

Who can access our Translation Services?

You can access our translation services if you are:

  • a Permanent Resident of Canada
  • a Convention Refugee or Protected Person as defined in Section 95 of the Immigration and Refugee Protection Act
  • an individual who has been selected to become a permanent resident
  • a refugee claimant
  • a naturalized Canadian citizen

What documents do we translate?

Our translation can help you access services provided by the government and other organizations to support your settlement. Some of the documents that we frequently receive are:

  • Birth certificates
  • Death certificates
  • Divorce certificates
  • Driver’s licenses and driving records
  • Education documents including high school diplomas, college or technical school diplomas, university diplomas, degree certificates, and transcripts
  • Employment records
  • Marriage certificates
  • Police check
  • Professional accreditation documents

We do not translate passport stamps, exit/entry records, course descriptions, court decisions, academic papers, newspaper reports, financial reports, or medical reports.

What is the fee?

A minimum fee applies based on the size of your translation request. You only pay for the translation after the translation is completed.

What is the service process of the Translation Services?

Our staff will collect information from you and place a translation request. For each step of the translation request processing, we will send you an email notification. Once receiving our document pick-up notification, you can confirm a time to pick up the translation or request us to mail it to you. Below is a flow chart explaining our service process.

The translation service process of Edmonton Immigrant Services Association

How do you place a translation request with us?

You can book an appointment with us in three ways:

  • Call 780-474-8445 and book an appointment, and your call will be transferred accordingly.
  • Click here and send us a message to book an appointment for the Translation Services.
  • Click here to book an appointment with a Translation Services staff.
    • If you are a refugee claimant or naturalized Canadian citizen, book an appointment with Alem or Bouchra;
    • Otherwise, book an appointment with Jewel or Amanda.

We may require supporting documents when confirming the appointment.


Interpretation Services

Interpreters are professionals who:

  • Speak your language and English fluently
  • Present themselves at your appointment with you physically or virtually
  • Convey the meaning of the words said by all the parties at the appointment into another language to help all parties understand each other
  • Observe Codes of Ethics

If you need an interpreter when accessing EISA’s settlement services, our Interpretation Services are here to support you. When booking an appointment with an EISA staff, please tell him/her that you need an interpreter. That EISA staff will help you accordingly. You do not need to contact another person to place an interpretation request.

Our interpretation services are free of charge.


Certified True Copy Notarization and Oaths Administration

When submitting an application, you may be required to make a declaration or submit a certified true copy. We have in-office Commissioners for Oaths to certify a true copy of your document or administer your oaths.

According to the Commissioners for Oaths Act in the Statutes of Alberta, Chapter C-19, a Commissioner for Oaths administers oaths and takes and receives affidavits, declarations, and affirmations that will be used in Alberta.

Who can access the services provided by our Commissioners for Oaths?

You can request a document to be certified as a true copy or declare a statement in front of our Commissioners for Oaths if you are:

  • a Permanent Resident of Canada
  • a Convention Refugee or Protected Person as defined in Section 95 of the Immigration and Refugee Protection Act
  • an individual who has been selected to become a permanent resident
  • a refugee claimant
  • a naturalized Canadian citizen

How can you book an appointment with our Commissioners for Oaths?

Please call 780-474-8445 to book an appointment. We may require supporting documents when confirming the appointment.