About Us

Our Uniqueness

• We provide unique services such as interpretation and translation.
• We have unique programs such as New Neighbours Program and Supporting Newcomer Integration, so we deliver services to newcomers of all immigration categories.
• We deliver settlement services to all age groups, including children and youth.
• We deliver our services at community schools and community libraries, so we bring our services to our clients.
• We have delivered client-centred services since our organization was founded, and we are still delivering all our services with the clients as the centre.

History

Edmonton Immigrant Services Association (EISA) was established by five individuals on December 16, 1976, under the Societies Act as a non-profit society. EISA is a direct result of an awareness that immigrants and refugees to Edmonton and the area did not meet all their needs. EISA’s founders recognized the newcomers’ unexpected life realities significantly affected their lives and their integration into Canadian society. The services were to be provided to immigrants and refugees in Edmonton and the area, regardless of age, gender, religion, nationality, or ethnic origin.

Since its inception in 1976, Edmonton Immigrant Services Association (EISA) has initiated several programs, which provide services to thousands of newcomers annually, to assist them in adapting to and fully integrating into Canadian society. These programs also help promote cross-cultural understanding and bridge cultural gaps through multiculturalism and anti-racism initiatives.

Over 45 years later, EISA, in partnership with the various immigrant communities, other immigrant-serving agencies, funding organizations and other stakeholders, continues to provide a variety of programs and services that are responsive, accessible, and affordable to all newcomers.

Organization Statements

Vision

Newcomers in Edmonton are successfully integrated and actively involved in their communities

Mission Statement

EISA exists in order to provide programs and direct services relating to Integration, Settlement, Adaptation and Education for new immigrants, refugees and first generation Canadians in Edmonton and surrounding areas regardless of age, gender, religion, nationality, or ethnic origin to assist them to make a smooth transition into Canadian life.

Our Values and Guiding Principles

• We value integrity, mutual respect, and trust.
• We believe that people are our most valuable resource.
• We believe in treating people equally, with fairness, respect and understanding.
• We believe in responding to changing needs with optimism and creativity.
• We value efficiency, consistency, accountability, and confidentiality.
• We value working together to enhance services.

Board of Directors