Support Services-Translation Services

All translation services are delivered by APPOINTMENT ONLY. Click here to book an appointment.

An AFFIDAVIT signed by the translator/proofreader before the commissioner for oaths is attached to the translation provided by our Translation Services. If you need a translation from a Canadian Certified Translator/Canadian Accredited Translator, you will need to go to (Association of Translators and Interpreters of Alberta).

Eligible clients

To be eligible for our Translation Services, a client can be:

  • a Permanent Resident of Canada;
  • a Convention Refugee or Protected Person as defined in Section 95 of the Immigration and Refugee Protection Act; or
  • an individual who has been selected to become a permanent resident
  • a refugee claimant
  • a naturalized Canadian citizen

Documents we accept

Basic documents needed for immediate settlement, education and employment purposes, such as:

  • Birth certificates
  • Death certificates
  • Divorce certificates
  • Driver’s licenses and driving records
  • Education documents including high school diplomas, college or technical school diplomas, university diplomas, degree certificates, and transcripts
  • Employment records
  • Marriage certificates
  • Police check
  • Professional accreditation documents

For each request, we accept three documents or five pages of documents, whichever is more.

We do NOT process requests for  passport stamps, exit/entry records, course description, court decision, academic papers, newspaper reports, or any other documents including professional terminologies.

How to place a translation request and drop off your documents

All translation services are delivered by APPOINTMENT ONLY. Click here to book an appointment. When placing a translation request, please have the following items ready:

  • Original documents for translation – we will not keep your originals, but we will take photocopies from them. A certified true copy of the original document (s) will be accepted as the original document(s)
  • Permanent Resident Card, Confirmation of Permanent Residence, or Landing Paper of the document owner

A Needs Assessment is conducted before you place the translation request.


  • Translation service is FREE for eligible clients who have been in the status of Permanent Residents/Protected Persons for LESS THAN ONE YEAR. Free translation does NOT apply to translation requests for driver’s licenses
  • A SMALL FEE is charged for eligible clients who have been in the status of Permanent Residents/Protected Persons for MORE than a year
  • A stamping fee will be applied to all the eligible clients
  • You can pay when you pick up the translation

For further information in regards to our Translation Services, please call 780-474-8445 or email us at