Library Settlement Services

Funded by Citizenship and Immigration Canada (CIC), the Library Settlement Services are delivered with partnership between Edmonton Immigrant Services Association (EISA) between Edmonton Public Library, St. Albert Public Library, Strathcona County Library. The primary objective of the Library Settlement Services is to connect newcomers to available services and resources in the community. This is done by Settlement Practitioners who are based in selected library branches.

Settlement Practitioners work in the library setting to:

  • Assess needs of immigrant families and the barriers to successful integration;
  • Provide newcomers with information and resources on settlement and immigration issues;
  • Increase newcomer understanding of Canadian culture and how to function competently in the community at-large;
  • Increase newcomer participation in the community;
  • Increase access to programs and services of particular relevance and need for newcomers. Services are provided in a culturally competent manner, in languages specific to the needs of each family.

Families are connected with many services that assist in making the transition to a new community including:

  • Finding a place to live;
  • Getting information about your rights as an employee or tenant;
  • Setting up a telephone line;
  • Applying for a Social Insurance Number (SIN);
  • Applying for an Alberta Health Card;
  • Applying for Canada Child Tax Benefit (CCTB);
  • Finding a bank and opening an account;
  • Locating and accessing child care services;
  • Accessing public transit;
  • Obtaining a driver’s licence;
  • Assessing work skills, accreditation and licensing;
  • Resume writing and job search workshops;
  • Upgrading skills and building academic credentials;
  • Learning about local customs, rights and responsibilities;
  • Learning English & literacy;
  • Searching for recreation programs;
  • Finding a family doctor;
  • Applying for health benefits;
  • Applying for family sponsorship;
  • Applying for citizenship

In-Library Settlement Support Services are available at:


St. Albert


Sherwood Park

For more information, please call Oliver Kamau, Program Supervisor at 780-392-2935, or via e-mail at

Last edited-May 12, 2014