Language Bank-Interpretation Services

Interpretation Services provided by Language Bank Program is facilitated by trained community interpreters. If you need an interpreter with a certification number, you will need to go to (Association of Translators and Interpreters of Alberta).

Eligible clients

To be eligible for the Language Bank Program services, a client can be either:

  • a permanent resident of Canada;
  • an individual in Canada who has applied for permanent resident status and is in possession of an approval in principle letter from CIC;
  • a foreign caregiver currently participating in the Live-In Caregiver Program;
  • a Canadian citizen with significant cultural and linguistic barriers to participation; or
  • a Convention refugee and Protected Persons as defined in Section 95 of the Immigration and Refugee Protection Act

Interpretation Context

Language Bank Interpretation Services are offered for the following:

  • Appointments with social workers and settlement practitioners
  • Basic legal information inquiry
  • Basic medical information inquiry
  • Completion of applications for all essential documents and services for settlement purpose (Social Insurance Number, Canada Child Tax Benefit, Alberta Health Medical Cards, etc.)

How to place an interpretation request

  • Interpretation requests can be placed through walk-in, phone calls or emails.
  • You need to provide information on your Permanent Resident Card, Confirmation of Permanent Residence, or Landing Paper
  • You need to provide your appointment time and location
  • You need to contact us at least ONE WEEK BEFORE your appointment date


Interpretation service is FREE for eligible clients. The clients will pay for traffic expenses of the interpreter (bus ticket, parking, etc.), if there is any.

Language Bank Team

For further information in regards to Interpretation Services, please contact:

Amanda Zhang                Client Support Staff              780-474-8445 (Ext. 230)

Jewel He                            Client Support Staff               780-474-8445 (Ext. 254)